(Queanbeyan) Medical Receptionist – General Practice – FT, PT & Casual Positions

About the business and the role

Queanbeyan GP Super Clinic is an accredited practice and has an integrated approach to patient care, with 26 general practitioners, a nurse team, allied health team and visiting specialists.
The Receptionist role is critical to the effectiveness and efficiency of the clinic; working with a team of 25 receptionists and reporting to the Reception Manager.

Job tasks and responsibilities

General reception

in accordance with the practice policies and procedures:

  • answer the telephone in a courteous and professional manner
  • receive and convey messages in writing, verbally and electronically
  • liaise with patient and their families in a compassionate manner
  • liaise with GPs, other health professionals and their staff
  • make appointments
  • handle cash, EFTPOS and other payments
  • manage documents both hardcopy and softcopy
  • manage incoming and outgoing communications, including fax, scan, SMS, email and letter
  • type documents as required with a high level of accuracy
  • as required place orders for stationery and/or clinical supplies as directed
  • action reasonable requests from practitioners


  • participate in practice ongoing professional development activities
  • contribute equitably to maintaining the cleanliness of the practice
  • adhere to practice dress standards
  • any other administrative or reception duties as directed by the Reception Team Leader or their delegate.

Safety and quality

  • participate in the practice risk management and quality improvement processes
  • record incidents and near-misses in line with practice policy
  • practice duty of care including meeting practice standards and accountability
  • maintain patient and practice confidentiality at all times
  • ensure the practice building and work spaces are conducive to a safe and practical work environment
  • work to governance processes and standards

Working Conditions

  • Reception and office environment
  • Exposure to general public and patients


All staff are expected to work within the spirit of the QGPSC values and behaviours:

  • Quality of work through consistency of approach and challenging the norm.
  • Growth, by showing a personal willingness to learn, change and innovate.
  • Purpose through teamwork – cooperation, flexibility and communication.
  • Supportive, respectful behaviour towards patients and each other.
  • Contribution and commitment towards self-improvement and business success.

Skills and experience


  • the ability to maintain a high level of professionalism and confidentiality
  • excellent communication skills, written and verbal
  • ability to work independently, show initiative and work productively within a team environment
  • ability to communicate with a diverse range of people
  • strong attention to detail in communication and data entry


  • previous experience as a medical receptionist
  • previous experience in use of the Best Practice
  • working knowledge of Windows based software systems – Outlook, Word, Excel
  • an understanding of the Medicare Benefits Schedule
  • an understanding of medical terminology, medical and allied health professional organisations and relevant stakeholder

Behavioural competencies

  • be well motivated
  • work as part of a team
  • work independently
  • able to work in a multi—disciplinary environment
  • able to work under pressure
  • a willingness to learn new skills and be open to suggestions