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Queanbeyan GP Super Clinic is an accredited practice and has an integrated approach to patient care, with 26 general practitioners, a nurse team, allied health team and visiting specialists.

 

The Receptionist role is critical to the effectiveness and efficiency of the clinic; working with a team of 25 receptionists and reporting to the Reception Manager.

 

 

in accordance with the practice policies and procedures:

· answer the telephone in a courteous and professional manner

· receive and convey messages in writing, verbally and electronically

· liaise with patient and their families in a compassionate manner

· liaise with GPs, other health professionals and their staff

· make appointments

· handle cash, EFTPOS and other payments

· manage documents both hardcopy and softcopy

· manage incoming and outgoing communications, including fax, scan, SMS, email and letter

· type documents as required with a high level of accuracy

· as required place orders for stationery and/or clinical supplies as directed

· action reasonable requests from practitioners

 

· participate in practice ongoing professional development activities

· contribute equitably to maintaining the cleanliness of the practice

· adhere to practice dress standards

· any other administrative or reception duties as directed by the Reception Team Leader or their delegate.

 

· participate in the practice risk management and quality improvement processes

· record incidents and near-misses in line with practice policy

· practice duty of care including meeting practice standards and accountability

· maintain patient and practice confidentiality at all times

· ensure the practice building and work spaces are conducive to a safe and practical work environment

· work to governance processes and standards

 

· Reception and office environment

· Exposure to general public and patients

 

All staff are expected to work within the spirit of the QGPSC values and behaviours:

· Quality of work through consistency of approach and challenging the norm.

· Growth, by showing a personal willingness to learn, change and innovate.

· Purpose through teamwork – cooperation, flexibility and communication.

· Supportive, respectful behaviour towards patients and each other.

· Contribution and commitment towards self-improvement and business success.

 

 

ESSENTIAL

· the ability to maintain a high level of professionalism and confidentiality

· excellent communication skills, written and verbal

· ability to work independently, show initiative and work productively within a team environment

· ability to communicate with a diverse range of people

· strong attention to detail in communication and data entry

 

DESIRABLE

· previous experience as a medical receptionist

· previous experience in use of the Best Practice

· working knowledge of Windows based software systems – Outlook, Word, Excel

· an understanding of the Medicare Benefits Schedule

· an understanding of medical terminology, medical and allied health professional organisations and relevant stakeholder

 

Behavioural competencies

· be well motivated

· work as part of a team

· work independently

· able to work in a multi—disciplinary environment

· able to work under pressure

· a willingness to learn new skills and be open to suggestions