Patient Information

Appointment bookings are required on weekdays and are best made online using the link below.

Book Online

Online and phone appointments are available daily.  Please note that limited appointments are available via phone on Saturdays, Sundays & Public Holidays.

Please note: Bulk Billing is not available after 6pm or Saturday and Sunday.

We are closed on Christmas Day, New Year’s Day, and Good Friday

Standard appointment times are 10 minutes.

If you have multiple health issues to discuss, please book a longer 20 or 30 minute appointment online, or advise reception staff when phoning for an appointment.

SMS or Email reminders will be sent for all appointments, unless you opt out of this service.

We request that you provide a minimum of 2 hours notice if you cannot attend your appointment.  This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor more urgently.

Doctors reserve the right to charge a ‘Did Not Attend’ fee if you fail to cancel your appointment within the requested time.  Repeated no shows without notice may result in a restriction being placed on your patient record, and you will not be able to make further appointments.

These are not generally provided outside of the consultation.

We request that you phone and make an appointment if you require repeat prescriptions, referrals or certificates. Our doctors have a duty of care to ensure that repeat medication or referral remains appropriate, and a short consultation is required to check on this. These appointments can generally be accommodated same-day if urgent.

Test results, or requests from doctors to make appointments for follow up may be advised by nursing or reception staff at the doctor’s discretion, and urgent results will be advised in person by your doctor.

Fees are payable at the time of consultation by cash, credit card or EFTPOS.

This is a summary of our standard fees, effective from 01/01/2020

Where procedures are involved, there are additional costs, which your doctor will discuss with you at the time of consultation.

Single Item Consultation
Item 3 (Level A) $42.50

Standard Consultation
Item 23 (Level B) $86.00

Saturdays after 1pm, Sundays and Public Holidays
Item 5020 (Level B) $106

Long Consultation
Item 36 (Level C) $121.80

Prolonged Consultation
Item 44 (Level D) $156.70

Bulk billing is not available after 6pm on weekdays, weekends or public holidays.

Procedures are not bulk billed.

Please note that a Seniors Card is not a concessional card, and does not guarantee bulk billing.

Patients wishing to have work injury visits charged to a third party must provide a written authority or proof of claim. i.e. Comcare or Work Cover claim number, or a letter from your employer. If these authorities are not available, you are responsible for your account and claiming your refund from your employer or insurer.

2020 FEES AND FEE POLICY CHANGES

Queanbeyan GP Super Clinic takes your privacy seriously. Read our privacy policy here.

We are committed to providing care to all members of the community. If you require an interpreter or have any special needs, please inform reception through your Carer or Advocate when booking the appointment.

QGPSC is actively participating in registering new patients for a My Health Record, the new electronic health record being promoted by the federal government.

Existing patients may request us to assist in registration – please ask at reception

Information brochure can be downloaded here

Feedback is important for our clinic. If you have a compliment, complaint or improvement suggestion, please complete a Feedback Form below which will be automatically emailed to the clinic.

Your feedback enables us to pass on compliments, address complaints and use improvement suggestions. Thank you for taking time to provide the following information.

LEAVE FEEDBACK

Should you feel that you would like to take your complaint to a higher authority, you may do so through the NSW Health Complaints Commission. Further information is available here: www.hccc.nsw.gov.au